Articles

The history of the ice industry offers a useful analogy for what is now happening in IT services. In the first era of the industry, businesses harvested natural ice from frozen lakes and transported it to customers. In the second, industrial ice plants manufactured...

For decades, the economics of IT services have been remarkably straightforward. Organisations identified a significant technology requirement, procured a large supplier, assembled sizeable teams of software engineers and other specialists, and paid for those teams...

Enterprises no longer have an AI adoption problem. They have an AI value problem. Over the past few years, organisations have invested heavily in generative AI, launched pilots, provided employees with co-pilots and experimented with increasingly capable models and AI...

I spoke to 22 entrepreneurs who have succeeded in scaling their startups. Here is a curated summary of their experiences, insights and the lessons they learnt. You can find the report here. This is the first part of my study and an updated version will be published...

One of the hardest parts of leading a scale-up isn’t strategy.It’s switching mental gears 20 times a day. As a founder or leader, you’re expected to care about: This quarter’s revenue Next quarter’s pipeline The product/tech shifts 6–12 months away All at the same...

You’ve nailed product-market fit. Growth is accelerating. New hires are joining every week. But somewhere along the way, something shifts. Processes creep in. Communication gets diluted. And that scrappy, high-trust, “we’re all in this together” vibe starts to fade....

In martial arts such as Judo, kuzushi refers to the technique of breaking an opponent's balance using their own weight, posture, or momentum. It is subtle, strategic, and requires precision—an apt metaphor for how leaders can disrupt organisational inertia with...

Finding the Right Formula In my first article in this series, we explored how organisations can plan for sustainable growth. Building on that foundation, the next critical step is identifying new or untapped sources of expansion. For most organisations—except the...

The Challenge of Sustainable Growth Growth isn’t guaranteed—it requires intentional effort, strategy, and operational excellence. Yet many organisations experience a yo-yo effect—rapid periods of growth followed by stagnation or decline. To achieve sustainable growth,...

 Do KPIs Matter for a Business? I recently watched an episode of Shark Tank where a participant said, "If you don’t measure, you cannot improve." That got me thinking—how true is this statement? And more importantly, are KPIs all that really matter? In business, it’s...